Do you offer an express delivery service?

At this time we are only able to offer our standard delivery times on all of our products, these are listed on the product pages and also when you add an item to the basket.

Do you send a proof before going to print?

Generally no, but we can send a proof over for you should you wish at no extra charge. A proof should be requested within 1 hour of ordering. For those who have ordered a design from us, previews will be sent over at every stage of the process and a final proof will be sent before being sent to print.

Can you guarantee the turnaround time on my order?

Turnaround times are estimated, and although 99% of our orders are completed within the estimated time we cannot guarantee delivery times will be met.

Can you quantity ship orders or send to multiple addresses?
No. If you place an order it cannot be shipped to multiple addresses but only 1 address. The only way to get around this is to order lesser quantities and ship to each different address by placing a new order each time.

Can I come in-store and place my order?

Yes you can but by appointment only. We only recommend visiting one of our sales reps if you wish to place very large orders or require bespoke printing or design services over a long period of time. Essentially, if you can place an order online, we recommend you do so. To book an appointment with one of our sales reps, call the number at the top of the page.

I've made a mistake or would like to amend my order, can I do that?

Of course you can! Providing your order has not gone to print, we can amend it as required. Just contact us via email or phone with your order number.

Can I cancel my order at any time?

You can cancel any order providing it has not gone to print. If it has gone to print, the order cannot be cancelled or refunded unless faulty or misprinted. If you have ordered design work, you may still be charged if the design process has already commenced.

Please Note: Refunds made to credit/debit cards can take up to 30 days to complete, refunds to paypal accounts are instant.

Can you ship outside of the UK?

It is not possible for us to ship outside of the UK. If you wish to ship outside of the UK, then why not get the items delivered to you or your place of work and then arrange for them to be collected via courier from there.

When will I receive my cashback?

If you have asked for the 'Printed by ReflexMedia.co.uk' text to be added to your design you will be sent 5% cashback of the value of the flyers/leaflets you have orderd. This can take up to 30 days to complete and wil appear on your statement as 'Refund - Reflex Media'

If you have any other questions please feel free to contact us or view the info pages.