Click on
a category link below for more detailed information
1. Placing An Order
2.
Payment
3.
Design
4. Creating/Sending
Print-Ready Artwork & Templates
5. Product Descriptions
6. Printing Info
7. Delivery & Turnaround Times
1. Placing An Order
Orders can be placed
online, by phone or via email.
Ordering Online
This is the easiest way to
order! Simply add items to your shopping cart and then proceed to the checkout
where you can enter your payment and delivery details.
Ordering over the
phone
Give us a call and we'll
take your order. Payment can also be made over the phone. Its helpful if you
have an email address of your own handy so we can send you an order
confirmation. If you do not have or wish to use email, that's fine and we'll
contact you via phone.
All orders placed are
subject to our
Terms & Conditions.
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2. Payment
Your order will be
confirmed and accepted when payment has been made via one of the following
methods.
Credit/Debit Card
Payment is accepted online or over the phone. We
accept a variety of credit & debit cards including Visa, Visa Electron,
MasterCard, Maestro, & Solo. Your details are not stored on our systems for
maximum security.
Cheques & E-Cheques
Cheques can be sent to us via post or as an
e-cheque via PayPal only. Your order will not be completed until payment clears
which takes up to 5 working days and usually longer for e-cheques.
PayPal
PayPal is the safest way to
send money online. Created by eBay, it is the most widely used payment service
on the Internet. Its simple, safe and secure. Payment is sent by simply entering
an email address and pressing send. We never see your bank details!
Don't worry if you've never
used it before! Signing up is easy, then when registered, simply fill in your
details on a secured page and press send to make payment. Easy! Visit
www.paypal.co.uk for more info.
Bank Transfer
Payment can be made
directly into our bank account via money transfer (wire).
We will email you with our
account details if you select this type of payment.
When this has been done, we
will require confirmation. You can either wait until it clears into our account
or send an receipt to us via post detailing the account number paid into.
Cash/Postal Order via
Post
If sending payment by post,
we highly recommend that you obtain a postage receipt and send the cash/postal
order via a recorded delivery service. We'll give you the postal address when
you place an order.
Design/printing will
commence as soon as payment is received.
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3.
Design
We can create a custom
design for you based upon your information, requirements and ideas.
We can still create a
design for you even if you do not wish to use our printing services
The Design Process
To order design simply add it
to your shopping basket.
If you have any ideas or requirements for a design please fill in the box during
the checkout process or send us your full event info in an email quoting your
order number from your confirmation email. Include any requirements you have
such as a colour scheme or desired artwork. If you aren't fussed then you can
just let our designers do it all for you. If you do have any requirements
however, be specific. If you like the look of another flyer you
have seen and wouldn't mind something similar, email it to us along with any
logo's or images you would like to use.
When we have completed your
design, you will be emailed an image (proof) of it. Here, you should check for
any spelling errors or incorrect information. At this point you can either
approve the design or ask for any amendments. You can also have a full redesign
if it isn't what you had in mind. The process can be repeated another time if
required.
When your design has been
approved, it will be sent through to be printed.
Amendments
After your initial design
has been produced, you can have it redesigned or amended 2 times. If after this
point you are still unhappy with the design a small fee may be charged for any
extra design work. This has never happened before and all of our customers have
been very happy with the designs produced for them.
5% Cashback / Reflex
Advertisement
For every flyer and leaflet
design we produce you have the option during the checkout to gain 5% cashback.
We add a small "Printed by ReflexMedia.co.uk" to the bottom corner of your flyer
when you select this option. The 5% is then either deducted from your total or
charged back to your account after initial payment has been made.
Colour Reproduction
When printed, the colours
on your flyer may differ very slightly from the ones on your design. This is
because of the different ways colour information is shown on a computer screen
and on printed material. In most cases, this is unnoticeable. Really bright neon
colours used on-screen may appear duller when printed. To avoid this, always
design your artwork using CMYK colour mode.
Usage Of Web Images
If you would like to
include a logo or image sourced from a web site, it will become pixelated when
added to your design. This is because web images are created at 72dpi whereas
designs for commercial printing are created at 300dpi. This means the actual
size of the flyer design is much greater than the size of an image sourced from
a web site. To put it into perspective, the actual size of an A6 flyer design as
a JPEG image would be 4 times larger than an 800x600 desktop wallpaper image.
When web images are used on
a flyer, they will need to be enlarged which causes pixilation. It can be subtle
in most cases. If you are providing web imagery or sending over a logo, please
use very large images only.
All images sourced from the
Internet may be subject to copyright laws. We will not be held responsible from
any images reproduced at your request that haven't been licensed for use.
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4. Creating/Sending
Print-Ready Artwork & Templates
We can print your designs
for you. Before you upload/send us your design, please make sure you have
followed the appropriate steps.
Suggested Programs
We recommend using industry
standard design programs for the the creation of your design. Adobe Photoshop &
Adobe Illustrator are the most commonly used applications for commercial
printing. Designs created in office programs such as Microsoft Word & Microsoft
Publisher are unacceptable and will need to be redesigned.
All designs must be
supplied to us at 300dpi using CMYK colour mode.
If your program does not
have a CMYK colour mode, we can convert it for you and send you a proof via
email if required.
Accepted File Types
We only accept images in
JPEG, TIFF or PDF (x1a) formats. Any other format is unacceptable.
Sending Images To Us
You can email, upload or
post your design over to us on CD.
Designs sent via email must
not exceed 15mb. You can ZIP up the file if you wish to compress the file size.
If you wish to upload a
design for us to download, you can. After the checkout process you have the
option to upload your files. Please ensure they are less than 15mb and are
clearly labelled with your order number.
Alternatively, you can put
your design onto a CD/DVD and post it us. Each image must be no larger than
15mb. Ask us for the postal address if you want to send us your images.
Artwork Sizes
All images should be
designed with a 1mm bleed around each edge (3mm for posters) and all info should
be kept at least 3mm (5mm for posters) from the end of the final size of the
design to prevent clipping from occurring. We cannot be held responsible for any
missing text if you have supplied us artwork that does not meet these
requirements.
Listed below is the
layout sizes your designs should be created to.
This is the finished
size of the document with bleed included:
Right-click on a link next to the size and select
"Save As / Save Target As" to download a template
A7 -
7.6cm x 10.7cm -
PSD /
GIF
A6 -
10.7cm x 15cm -
PSD /
GIF
A5 -
15cm x 21.2cm -
PSD /
GIF
DL -
10cm x 21.2cm -
PSD /
GIF
Small Square -
10cm x 10cm -
PSD /
GIF
Large Square -
15cm x 15cm -
PSD /
GIF
Business Cards -
8.7cm x 5.7cm
-
PSD /
GIF
A4 - 21.2 x 29.9cm
-
PSD /
GIF
A3 -
30.3cm x 42.6cm -
PSD /
GIF
A2 -
42.6cm x 60cm -
PSD /
GIF
B2 -
50.6cm x 70.6cm -
PSD /
GIF
A1 -
60cm x 84.6cm -
PSD /
GIF
B1 -
70.6cm x 100.6cm -
PSD /
GIF
A0 -
84.6cm x 119.4cm -
PSD /
GIF
DVD Cover -
18.4cm x 27.3cm -
PSD /
GIF
CD Cover / Inlay -
12.2cm x 12.cm -
PSD /
GIF
CD Tray (Reverse) - 12cm x 15.3cm -
PSD /
GIF
Tyvek Wristbands - 1.4cm x 14cm
-
PSD /
GIF
Vinyl Wristbands - 2cm x 6cm
-
PSD /
GIF
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5. Product Descriptions
GSM - Paper/Card
Thickness
GSM stands for Grams per
Square Metre. It is used to describe the thickness or weight of the printed
material. If you are unsure of how thick a flyer or poster may be, use an
ordinary piece of inkjet/photocopy paper as a guide. A normal sheet of printer
paper is usually 80GSM, so a 250GSM standard flyer would be slightly thicker
than 3 sheets of printer paper held together. (3x80gsm = 240gsm)
Inks & Colour
Reproduction
All commercial printed
material is printed using a CMYK colour mode. This basically stands for the 4
colours used to make up the thousands of others that can be printed. C=Cyan,
M=Magenta, Y=Yellow, K=Black. The colours produced on a flyer always slightly
differ than the ones on a computer screen. This is because a computer screen
uses only 3 colours to make up an image. This is known as RGB mode, R=Red,
G=Green, B=Blue. This is why sometimes the colours on a flyer design proof may
differ slightly than the ones on your printed material. They are usually
slightly less vibrant.
We use industry standard
quality inks for the reproduction of your designs that have passed all EU safety
checks and laws.
Paper & Card Used
Where possible, we only use
premium high quality recycled artboard & gloss papers. All other materials are
sourced from sustainable forests.
Product Finishing
All of our printed flyers &
leaflets have a clear varnish added to them to eliminate rubbing or smearing of
the inks and to ensure durability of the material. The finish is a minimal
semi-gloss effect similar to what you may see inside a magazine. We do not print
high gloss or UV prints due to their expense and potential damage to the
environment.
All laminated business
cards have a glossy appearance made from a non-toxic varnish that is safe to the
environment and recyclable.
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6. Printing Info
Order & Printing
Process
When your order for
printing has been placed, you will be asked to make payment (see section 2).
Then your order will be processed (placed in the queue ready for printing). You
will be emailed an order number and this should then be used for any future
correspondence. The expected date of delivery will also be on there.
When your printed material
has been shipped, you will be notified via email. If at any point you wish to
trace your order, a consignment number can be provided or we can trace it for
you. In some cases, your delivery may arrive before the expected delivery date.
Printing in General
All of our printed material
is produced on the latest Heidelberg printing presses
which are industry standard. The prints produced are Lithographic and are not
digital prints for better quality. Our expert team of print finishers ensure
maximum quality at all times. Printing is done at our printing warehouse up to
24hours a day Monday-Friday. Prints are shipped for delivery up to 3 times a
week.
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7. Delivery & Turnaround
Times
Our turnaround times are
intended for use as a guide. In most cases, they are delivered before the final
day. However, these should not be interpreted as a guarantee. Under no
circumstances will Reflex Media aim to meet set deadlines unless confirmed in
writing and signed by a senior member of staff.
The turnaround times start
from the next working day after payment has been made and/or confirmed.
Design Turnaround
Times: 1-3
working days.
Amendments or re-designs at
your request may delay this process.
Printing Turnaround
Times (Including Shipping)
Flyers, Leaflets & Posters:
5-10 working days
Business Cards: 8-12 working
days
CD/DVD Covers: 5-10 working
days
Membership Cards: 7-10 working
days
Wristbands (Tyvek & Vinyl): 4-7
working days
Delivery
When your items have been
shipped for delivery, we will notify you via email. If you wish to trace your
packages, a consignment number can be provided or we can trace them for you.
We use couriers to deliver
our printed material. Our most commonly used courier is Parcelforce. This is one
of the most reliable and efficient parcel delivery companies in the world.
If you are not at home or
in the office to receive your parcels, a card will be left detailing how you can
re-arrange delivery or where you can pick up your parcels from. They are usually
taken to your local Parcelforce depot in the event of a failed delivery.
Turnaround times for print
& delivery do not include the actual delivery date but the date we ship your
prints from our warehouse. However, prints are usually also delivered in this
time but it is not guaranteed. An expected delivery date can be provided but
this is also not guaranteed. We do not provide guaranteed delivery dates and all
turnaround times should only be interpreted as a guide.
All orders placed are
subject to our
Terms & Conditions.
If you have any further
questions, please
contact
us.
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